Content Removal Policy

Content Removal Process

The Company has a content removal complaint process that allows you or anyone to report to the Company any content on our site that may be illegal or that otherwise violates the Terms and Conditions.
If you have a content removal complaint about the site, please send your complaint to maria@titancustomerhelp.com, including your name, address, contact details, a description of your complaint, the URL for the content to which your complaint relates.
After receiving your complaint:
(a) the Company will take those steps as the Company considers to be appropriate to investigate your complaint within a timeframe that is appropriate to the nature of your complaint (the Company will review and resolve all reported complaints regarding content that may be illegal or otherwise violate credit card association standards within seven (7) business days);
(b) if the Company requires further information or documents from you, the Company will contact you to let you know;
(c) the Company will in good faith take those actions as it considers appropriate to deal with the issue that your complaint has raised.
If the Company is satisfied that the content is unlawful or non-consensual, the Company will immediately remove that content, and the Company will notify you of its decision by email or other electronic message. If the Company is satisfied that the content is not unlawful or non-consensual, the Company will notify you of its decision by email or other electronic message.

Your Right to Appeal

If you disagree with our decision that your consent was void under applicable law, you have the ability to appeal that decision to a neutral body at our expense. If the need for an appeal arises, you may send email to maria@titancustomerhelp.com

Unjustified or Abusive Complaints

You state that you will not make any complaint that is wholly unjustified, abusive, or made in bad faith. If the Company determines that you have breached this warranty, the Company may suspend or terminate your account. All abuse notices, including alleged child sexual abuse material (CSAM), should be directed to maria@titancustomerhelp.com